Phone: 903.693.6606 24 Hour Touch Tone Banking: 903.693.9150 110 W. Panola Street, Carthage, Texas
Reporting A Lost or Stolen Debit Card
Please contact us as soon as possible at (903)693-6606! During business hours you will be directed to our Fraud Department. After business hours, take option 5 from the voice menu and you will be directed to our After Hours Fraud Service.
Forgot Login ID
It hasn't gone away, we simply do not ask for it upfront because of our new PassMark™ security feature. for more information, read on.
PassMark™ : A new way to prevent fraud
The Online Banking PassMark™ service is a quick and easy way to help prevent fraud and identity theft. First, it helps you recognize that you're at the valid Online Banking site at First State Bank & Trust Company, rather than a phony look-alike site. Secondly, it helps us verify your identity and prevent unauthorized access to your accounts.
PassMark™ is made up of three parts: an image (your PassMark™), a phrase (your Passphrase), and challenge questions that are secrets between you and First State Bank & Trust Company. All three parts help protect you, whether you're signing in to Online Banking at your own computer, or somewhere else.